Legal & Terms — Wowemotions (Australia)
This page outlines our terms of service, Australian Consumer Law obligations, refunds, complaints handling and accessibility commitments for clients in Australia.
Our legal notices explain how we work, your remedies under Australian Consumer Law, and how to raise concerns with our studio.
Terms of Service
These Terms apply to all design services, proposals and deliverables provided by Wowemotions. By engaging our services you agree to these Terms, including payment, scope, intellectual property, and dispute procedures set out below.
- Scope: Work is defined in written proposals. Changes may incur additional fees.
- Fees & payment: Deposits required for bookings; remaining fees per proposal schedule.
- Deliverables: Client receives design files as stated; physical samples remain the studio's property unless otherwise agreed.
Australian Consumer Law — Guarantees & refunds
Under the Australian Consumer Law (ACL), clients have certain guarantees that products and services must meet. Where a failure to meet a consumer guarantee occurs, remedies may include repair, replacement or refund depending on the situation.
Our refund policy:
- Non-refundable deposit for concept work where stated.
- Refunds considered where services are not delivered as agreed.
- Any refund rights under the ACL remain regardless of our policy.
How to request a refund or repair
- Contact us at Wowemotions@outlook.com or phone +61394271805.
- Provide order details, invoice, and documentation of the issue.
- We will review and respond with proposed resolution within 14 business days.
Privacy & Data Handling
We handle personal information in accordance with our Privacy Policy. We collect only what is necessary to provide services, communicate with clients, and comply with legal obligations.
Key points:
- Data collected: name, contact details, project information, billing data.
- Retention: retained only as long as necessary for service delivery and legal compliance.
- Sharing: third parties (contractors/suppliers) may receive limited data to deliver services under strict confidentiality.
See the full policy: Privacy Policy (privacy.html)
Accessibility, Complaints & Dispute Resolution
We are committed to accessible services. If you have accessibility needs or wish to lodge a complaint, contact us — we will acknowledge within 2 business days and aim to resolve within 14 business days. For unresolved disputes, alternative dispute resolution may be offered.
External assistance:
- Office of the Australian Information Commissioner (privacy complaints)
- Consumer Affairs Victoria (consumer disputes in VIC)
Submit an accessibility or complaint request
Intellectual Property & Content Use
All design concepts, drawings, images and text provided by Wowemotions are protected by copyright. Clients are granted a limited licence to use deliverables for the project specified. Any wider use, reproduction or commercial exploitation requires written permission.
For licensing enquiries, contact Wowemotions@outlook.com.
